Experiences with aspect to smoothen customer journey
Omni Channel customer experience is made up of individual customer touchpoints, over a variety of channels that seamlessly connect, allowing customers to pick up where they left off on one channel and continue the experience on another.
Today’s companies can support multiple channels of customer engagement—web, voice, digital, and email—however, that is only part of the customer experience. Supporting multiple channels within a single interaction is the complete Omni Channel customer experience; and one that is expected by today’s customers. Merced Atmosphere Omni Channel customer experience platform offers flexible and scalable deployment models through the cloud, on premises or hybrid.
The Merced Atmosphere Omni Channel customer experience platform creates:
- Engaged, loyal customers
- Competitive advantage through integrated omnichannel interaction
- Streamlined customer service
- Improved business performance
- Personalized interactions at every touchpoint
Win the competitive advantage and deliver the integrated and engaging experience your customers expect.